Frequently asked questions

Buns are frozen immediately after production to maintain their freshness. Therefore, it is recommended to store them in the freezer until you are ready to consume them.

They can be consumed up to a month from the production date stated on the packaging.

Once thawed, do not refreeze it as it may impact the quality and taste of the product.

Step 1: Thaw the buns and steam them over low heat for 10-15 minutes.

Step 2: Simmer them for 2-3 minutes before opening the lid slowly.

It's important to note that the buns do not include preservatives or baking powder, so they are best eaten warm. If eaten under room temperature, they may appear to be slightly dry.

No, we DO NOT use any artificial colourings or preservatives in our products. Our buns are made with natural ingredients and the colours are derived from gardenia plant extract for green, blue, and yellow colours, and from red yeast for red colour.

We ensure that no harmful preservatives or additives are used in our buns, so you can enjoy them with complete peace of mind.

Unfortunately, Manjuu does not offer refunds or exchanges for items purchased. All items sold are strictly non-refundable and non-exchangeable. We apologize for any inconvenience this may cause.

However, if you have received a damaged or defective item, please contact us within 24 hours of receiving the item and we will work with you to find a solution. We take the quality of our products seriously and aim to provide the best possible customer service. Thank you for your understanding and support.